Cancellation and Return Policy

[These terms form part of the Terms & Conditions relating to access of the website including the mobile applications. For other terms, kindly refer to Terms & Conditions’ section]

ModernQuests.com and its mobile applications are defined as "Website" 
Quests Creative Private Limited is defined as “Company”, “We”, “Our” or “Us”
User of website/mobile applications is defined as “You” or “Your”

After placing the order on the Website and receiving an intimation from Us that We have received Your order, You can cancel the order only if such order has been placed inadvertently and no later than 12 hours of receiving such intimation by sending an email to hey@modernquests.com with the caption “Cancellation”. You can also try to cancel the order by clicking on 'CanceI' button if it is available on the Order Confirmation / Thank You page. If the order was paid through any of the online modes of payment, the refund will be credited to You electronically to Your original mode of payment. For Cash On Delivery orders, no refund shall be given as no payment has been collected. Please note that cancellation will only be allowed if the order has not been processed.

If the courier tracking information for Your order shows the shipment(s) as delivered and You have not physically received the said shipment(s) or product(s) that You had ordered, You are required to inform Us at hey@modernquests.com within 48 hours of the time mentioned on the delivery scan provided in the courier tracking information.

Please note that eligibility for return (“Return Eligibility:”) is mentioned for each product in a tab below the description on the Website. If no return eligibility is mentioned that would indicate that the product is not eligible for return. If You would like to return or exchange any product(s) which are eligible for return, You are required to send an email to hey@modernquests.com with the caption “Return” or “Exchange” within 7 days from date of delivery of the product(s). You can also use our Returns Portal to search Your Order and submit the Return Request for an item that is eligible for return. Any request received after the period of 7 days from the date of delivery of the product shall not be entertained. Please provide images of the product(s) You wish to return along with the Return Request. 

If the product(s) is eligible for return, We shall acknowledge Your email / Return Request and try to arrange a pickup for the product(s) from Your address. Kindly note that at the time of pickup of the product from Your address, You will be asked to return the product to the pickup agent and You shall then receive a pickup confirmation SMS from Our courier partner (hereinafter referred to as “Return Receipt SMS”). You are required to keep the Return Receipt SMS for the product, which shall be the only conclusive proof of the product being returned. Should You return the product without receiving the Return Receipt SMS, the processing of return of the product or refund of the amount charged for it may be jeopardized and shall lie solely at the discretion of the Company. If We are not able to arrange the pickup for any reason from Your address, We shall communicate the same to You and it would then be Your responsibility to ensure that the product is dispatched back to Our warehouse within 2 days of receiving this communication.

In any of the aforesaid scenarios, please ensure that the product to be returned is packed well so that no damage is caused to the product in transit. All products being returned should be in new and unused condition and in their original packaging (including the internal packaging of the product), accompanied with the original labels, barcodes and any other documents. Once the return package is delivered to Our warehouse, the product will be checked thoroughly to ensure the authenticity and quality of the product.

If the product has not been returned in the same condition as it was shipped, no return or exchange shall be processed and You shall be responsible for bearing the return delivery charges. If the returned product is acknowledged and accepted by Us confirming its authenticity and quality in writing to You, Your return or exchange will be processed within an appropriate time frame. For returns, if the order was paid through any of the online modes of payment, the refund will be credited to You electronically to Your original mode of payment. Please allow 5 to 7 working days for the credit to appear in Your original mode of payment. If the order was paid through Cash On Delivery (COD) method, We will issue a payout link for refund to Your bank account or issue a store credit (i.e. either a gift card or credit note, as the case may be). In any case, the refund amount will be equivalent to the amount charged for the returned product, excluding any charges paid towards express shipping charges and after levying restocking fee, if imposed by Us.

For most cases of returns or exchanges, there are no additional processing fees. However, please note that a restocking fee of 10% of the product value may be charged on certain returns or exchanges if We believe that the reason for the return or exchange is not genuine or if multiple items are being returned from an order.

If You receive a product that has any defect or damage (not on account of Your actions), please inform Us at hey@modernquests.com within 48 hours of receipt of the product. Once the product is returned to Our warehouse, the damage will be assessed by Us and if We believe that the damage complaint is genuine, a replacement or refund or some other corrective measure may be offered by Us to address the issue. If the product can be repaired by Us without damaging the quality, it shall be repaired and returned back to You. If the damage or defect complaint is not genuine and the product is found to be in good working condition by Us, then all transport costs of the shipment (including for return of the product to Our warehouse and then subsequent delivery of the same product back to You) shall be borne by You, the customer. If the defect or damage has not been communicated to Us within 48 hours of receipt of the product(s), We shall not be held responsible for failure to provide a refund or replacement of the product, even though the period of 7 days to return the product has not expired.

If the quality of any product(s) or service procured by You though Our Website does not meet Your expectations, no further compensation will be given other than a refund or store credit, as the case may be, for such product or service.