Yes, we do! The best way to earn discounts is by signing up for our rewards program. You earn points for each purchase and can redeem for higher discounts in future orders.

You can also sign up for our newsletter in the pop-up to get a special 5% discount.

We are located in Mohan Cooperative Industrial Estate in New Delhi, India. We stock all items at our warehouse here and dispatch directly to customers from the warehouse.

For any queries regarding our products pricing or website, feel free to call us or send a Whatsapp message at 7669661699. We are available from Monday to Saturday from 9am to 6pm.

To report damages, quality issues or request a return or exchange please email us at hey@modernquests.com or use our Returns Portal.

Yes, but only after you have placed an order via our website or mobile app so that we have some stock reserved for you. Once you visit our warehouse, you can check the products you have ordered and then modify any items or quantities as required. Please note that the warehouse is not a shop and there is no display. You will have to wait at our reception where the items will be brought out to you.

Our warehouse is in Mohan Cooperative Industrial Estate in New Delhi. For walk-ins, we are open from 10am to 5pm from Tuesday to Saturday. If you would like to visit to our warehouse, please let us know 24 hours in advance so that we can confirm if someone will be available to attend to you.

We do frequent posts on Facebook, Instagram and also occasionally send newsletters regarding new product arrivals and active promotions. The easiest way to stay in touch is by following us on Instagram and subscribing to our newsletter.

No, creating an account is optional. You can easily complete your order as a guest. However, we recommend that you create an account with us so that you can login and check your order history whenever required. 

We use India's leading payment processors and we have the following payment options available:
- All Major Credit Cards (including American Express and International Cards)
- Debit Cards, Net banking
- UPI or Mobile Wallets

We also have the option for:
- Cash On Delivery (available at most pincodes)
- Direct bank transfer via NEFT or IMPS
- Transfer to our Google Pay or PayTM account

While we do not have a limit when placing a Cash on Delivery order online, in certain cases we would have to split your order and dispatch it in multiple parts in accordance with the limits our courier partners may have.

We would call or Whatsapp you to inform you before we split the order and dispatch in parts. If you would like to place a larger order and receive all items as soon as possible, we always recommend paying for the order online.

Yes you can definitely get a GST invoice if you have a registered business. When you are completing your checkout online, please mention your full company name and GSTIN so that our accounts team can prepare the e-invoice and send it to you once the order is shipped.

When you are completing your purchase and have selected your shipping preference, there is a section to enter ‘Gift card or discount code’. In that section, you can enter the discount code or the gift card code and apply it. The total amount will be adjusted accordingly.

Please note you cannot apply 2 discount codes together for 1 order. However, you can apply 1 gift card and 1 discount code together.

Usually you can cancel your order within 12 hours of placing it or if the order has not been shipped. There is a Cancel button available on our order confirmation page which can be used to cancel an order if it has not been dispatched.

Alternatively, you can inform us via phone, Whatsapp or email - we are available Monday to Saturday from 9am to 6pm. If you had paid for the order online and we have not yet dispatched your order, we can process a full refund back to your payment method. If your order has already been dispatched, we will not be able to cancel it.

Based on the pincode and payment method, we use Delhivery and Xpressbees to deliver packages across India. If you have a specific preference out of these couriers, feel free to mention in the order notes or inform us once you have placed your order.

All shipments are packed and dispatched from our warehouse in Mohan Cooperative Industrial Estate, New Delhi - 110044.

Once your order has been dispatched you would receive an email or SMS notification with the tracking information. You can also Click Here to go to our Track Your Order page.

If you face any difficulty finding the tracking information, please feel free to contact us via email or Whatsapp.

There are absolutely no hidden charges or fees. The price you see on our website when checking out is the final price inclusive of taxes.

For all international products, they are already imported and stocked at our warehouse and we have already paid all relevant duties and taxes. You do not have to deal with any import customs or formalities. 

All damages and quality issues need to be reported to us within 48 hours of receiving the package. Please contact us via phone, Whatsapp or email and we’ll ensure the issue is resolved as soon as possible.

Each product has the ‘Return Eligibility’ mentioned in a tab below the product description. We allow returns for many of our products within 7 days of delivery.

However, certain fragile or large products might not be eligible for return. Please ensure you check the return eligibility for the product(s) before making your purchase. 

Also, if the return eligibility is not mentioned for any item, that also means that the particular product is not eligible for return or exchange.

If you would like to return an eligible item within 7 days of receiving it, Please Click Here to access our Returns Portal and find your order details.

Alternatively, please send an email to hey@modernquests.com within 7 days of receiving your shipment.

Please ensure to provide supporting images of the item(s) you wish to return.

We usually reply within 24 hours (except for Sundays and Public Holidays) and initiate the return / exchange process. We can only process a return or exchange if the returned item is delivered to our warehouse in unused and original condition. 

Once the return or exchange has been confirmed via email, the reverse shipment tracking link is also sent to you via email. Using that link you can track your returned shipment at any time and know when it is delivered to our warehouse.

Once we have received and checked the returned shipment, we would update you via email. For an exchange order, we would again send you the new tracking link via email for your reference.

For prepaid orders, we can provide a refund back to your payment method.

For Cash on Delivery orders, we can provide a refund to your bank account / UPI or issue store credit which is given in the form of a gift card.

This gift card has an expiry of 1 year and can be used for any purchase on our website within that time.

Gift card allows you to instantly deduct your store credit amount from your next purchase and also gives you the flexibility to pay the balance amount via other payment methods.

The gift card has an expiry of 1year from the date of issue and does not need to be used entirely in one purchase. If you use only some amount from your gift card in one purchase, the balance amount of your gift card can be used again during your next purchase.